How To Pass Customer Service Interviews

author CareerVidz   7 год. назад
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HOW TO PASS A JOB INTERVIEW: The top 10 tips for 2018

Learn how to prepare for your job interview with these top tips. This video covers some general points about the best to approach to successfully passing an interview. We also have some additional tips if English is not your first language. The tips fall into several categories including introductions, body language, what to say and what not to say at the interview. If you are unsure about your English we have some expressions and phrases to help you make the most of your skills. Your host is Gideon CEO of LetThemTalk in Paris and formerly an IT consultant in London. If you like this video then watch the next in the series "How to answer the interview question: TELL ME ABOUT YOURSELF" https://youtu.be/ge9QOO_F8Tg Intermediate and advanced English lessons with subtitles on our youtube channel. Brought to you by LetThemTalk language school in Paris. We go deeper Subscribe here http://www.youtube.com/user/letthemtalkparis?sub_confirmation=1

Tell Me About Yourself - A Good Answer to This Interview Question

INTERVIEW TELL ME ABOUT YOURSELF - HOW TO ANSWER THE TELL ME ABOUT YOURSELF QUESTION ➡️ Get your brand new, impressive, Top Notch Resume here: https://topnotchresume.lindaraynier.com/signup ➡️ Get private career coaching from Linda here: http://www.lindaraynier.com/standoutgethired ➡️ Get your brand new, Strategic Cover Letter here: https://www.lindaraynier.com/strategic-cover-letter-workshop/ ________________ In this video, I will teach you the tell me about yourself job interview answer so you can stand out in front of hiring managers and land more job offers. You will learn how to answer the tell me about yourself question with ease by implementing 4 simple tried and true tips. There are many possible interview answers tell me about yourself question, but I will show you a way that will always get the employers’ attention so that you can be hired! Ground Rules to Know Before I Share the Tell Me About Yourself Answer Sample: When they ask you to tell me about yourself in interview it is critical that you do not talk about your personal/family life but instead focus on your professional background and credentials. Secondly, remember to tell a story. Not a life long story, but your professional work story consisting of your work experiences, qualifications and why you’re a good fit for this role. 4 Major Tips to Tell Me About Yourself Job Interview Answer include: Tip # 1: Give a snapshot of your work history. Tip #2: Make your mini stories achievement-oriented. Tip #3. Tell the employer what you KNOW about this role. Tip #4. Finally, tell the employer WHY you’re the RIGHT fit for what they need. Watch the video and now you know how to approach THIS interview question, do you know if your resume is good enough to even land the interview in the first place? ----- FREE DOWNLOADS: ⬇️ Download my FREE Resume Samples PDF document here: https://bit.ly/2vjNwMM ⬇️ Download a copy of my 10 Ultimate Resume Hacks to Land more Interviews and Job Offers PDF here: https://bit.ly/2JRQR93 ________________ Become part of a growing community with over 3700 other corporate professionals in the supportive Ambitious Professionals Mastermind Facebook group here: https://www.facebook.com/groups/288240514997485/ Interested in getting personally coached by Linda to enhance your personal brand, advance your career and/or land your dream job? ➡️ Click here: http://www.lindaraynier.com/standoutgethired and fill out the application form. ________________ CONNECT WITH ME: Website: https://www.LindaRaynier.com Instagram: https://www.instagram.com/lindaraynier/ LinkedIn: https://www.linkedin.com/in/lindaraynier Facebook: https://www.Facebook.com/lindaraynier If you want to learn more about how to make your resume stand out, watch my Resume Hacks - How to Make a Resume Stand Out video here: https://youtu.be/bueXJC5Myow Also, to learn more about answering the tell me about yourself question, see: https://www.youtube.com/watch?v=CumOvDWnUDY https://www.youtube.com/watch?v=OW-yxxPMtro

How to give great customer service: The L.A.S.T. method

http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?

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Speak like a Manager: Verbs 1

This "Speak like a Manager" lesson teaches you eight English verbs with hundreds of uses. A real vocabulary hack to learn English faster then ever! Learn to use the words identify, resolve, motivate, focus, minimize, maximize, generate, and implement. These verbs are especially useful in business and professional situations. You'll learn powerful collocations or word combinations to use these eight advanced verbs in hundreds of creative ways. Make sure to subscribe to get all the lessons in my Speak like a Manager series (https://www.youtube.com/playlist?list=PLxSz4mPLHWDamTa4xW7tkb-roADpiT5Jf). GET THE FREE LIST OF 100+ BUSINESS ENGLISH COLLOCATIONS HERE: https://www.engvid.com/english-resource/speak-like-a-manager-100-business-english-collocations/ TAKE THE QUIZ: https://www.engvid.com/speak-like-a-manager-verbs-1/ WATCH NEXT: How to change basic English into business English: https://www.youtube.com/watch?v=_2ZDNgtAsbw&t=0s&list=PLxSz4mPLHWDb5ilkSD089gY2UwKiP72S7&index=4 TRANSCRIPT Hi. I'm Rebecca from engVid. Today I'm especially excited to welcome you to a new series that I've created called: "How to Speak like a Manager". In this series you will learn how to take general English and upgrade it to business English. Okay? And we'll be doing that by looking at different verbs that you can use, adjectives, nouns, and so on. Okay? But today in this lesson we will be focusing on eight verbs. But you might be asking: "Only eight verbs and I can become a manager?" Well, yes. "Why?" Because I'm going to show you how these eight verbs, to start with, can actually be used in hundreds of ways, in different collocations or combinations of words, so therefore you'll be able to use them in all kinds of situations. Definitely in professional situations, but also in social situations or personal situations. Okay? So, let's start right now. Okay. So let's suppose what you want to say in general English or regular English is something like this: "I need to find out what's wrong." Okay? Now, on this side is all the regular English or the general English. Okay? And on this side we're going to express the same idea, but in higher English, in more advanced business English or more professional English. And you're going to help me because I didn't write the word in yet. You're going to help me because perhaps you already know some of these words, but even if you know them you might not realize how many different ways we can actually use those same words, and that's what I want you to be able to do. Okay? So suppose your idea in your mind is that: "I need to find out what's wrong." So how can we say that in more professional English? "I need to", the verb starts with "i": "I need to _______ the problem. I need to identify the problem." Okay? So, our first word today is "identify". Say it after me: "identify the problem". Good. Now, suppose the idea you're trying to convey is: "I need to fix the problem." Okay? "Fix" is a very ordinary word, so what better word could we use here? "I need to _______ the issue or the issues. I need to", you might know this word. "I need to resolve", okay? So, "resolve" is just like "solve", but usually we say: "Solve the problem", but we might say: "Resolve the issue". And "resolve" is an even higher, more advanced word. And the higher vocabulary that you use, the more professional you will sound. Okay? And that's what our goal is. Right? Okay, next: "I need to give people confidence." So what's a good word or verb for that? "To give somebody confidence" is to, something starts with "m": "I need to _______ my employees. I need to..." Do you know this word? I'm sure you've heard it. "Motivate". Okay? Say it after me: "Motivate" or "motivate". You can say the "t"; sometimes it's easier and clearer for people to understand you when you say the "t". So let's say the "t" now: "Motivate. I need to motivate my employees" or: "I need to motivate my employees." Okay? Instead of saying: "I need to give people confidence", because you see that all the verbs here are very ordinary, everyday verbs, and those are higher-level verbs. Next: "I need to give clients my attention." Again, we have a very weak verb here, so how can you say that: "I need to give my attention to my clients or give clients my attention"? The word... The verb starts with "f": "I need to _______ on our clients." What's the verb? Do you know it? "I need to focus", okay? Say it after me: "Focus". Be careful how you pronounce this word because otherwise it can sound improper. All right? "I need to focus on our clients." Sounds a lot better than saying: "I need to give my attention to my clients." Okay? "I need to focus". Next: "I need to spend as little as possible". "Spend as little" means spend as little money. So what's one word that captures that idea, to spend as little as possible? It starts with "m": "I need to _______ our expenses or our costs." Do you know what it is? Okay? So the word is "minimize". […]

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