How To Pass Customer Service Interviews

author CareerVidz   7 год. назад
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Tell Me About Yourself - A Good Answer to This Interview Question

INTERVIEW TELL ME ABOUT YOURSELF - HOW TO ANSWER THE TELL ME ABOUT YOURSELF QUESTION ➡️ Get your brand new, impressive, Top Notch Resume here: https://topnotchresume.lindaraynier.com/signup ➡️ Get private career coaching from Linda here: http://www.lindaraynier.com/standoutgethired ________________ In this video, I will teach you the tell me about yourself job interview answer so you can stand out in front of hiring managers and land more job offers. You will learn how to answer the tell me about yourself question with ease by implementing 4 simple tried and true tips. There are many possible interview answers tell me about yourself question, but I will show you a way that will always get the employers’ attention so that you can be hired! Ground Rules to Know Before I Share the Tell Me About Yourself Answer Sample: When they ask you to tell me about yourself in interview it is critical that you do not talk about your personal/family life but instead focus on your professional background and credentials. Secondly, remember to tell a story. Not a life long story, but your professional work story consisting of your work experiences, qualifications and why you’re a good fit for this role. 4 Major Tips to Tell Me About Yourself Job Interview Answer include: Tip # 1: Give a snapshot of your work history. Tip #2: Make your mini stories achievement-oriented. Tip #3. Tell the employer what you KNOW about this role. Tip #4. Finally, tell the employer WHY you’re the RIGHT fit for what they need. Watch the video and now you know how to approach THIS interview question, do you know if your resume is good enough to even land the interview in the first place? ----- FREE DOWNLOADS: ⬇️ Download my FREE Resume Samples PDF document here: https://bit.ly/2vjNwMM ⬇️ Download a copy of my 10 Ultimate Resume Hacks to Land more Interviews and Job Offers PDF here: https://bit.ly/2JRQR93 ________________ Become part of a growing community with over 3700 other corporate professionals in the supportive Ambitious Professionals Mastermind Facebook group here: https://www.facebook.com/groups/288240514997485/ Interested in getting personally coached by Linda to enhance your personal brand, advance your career and/or land your dream job? ➡️ Click here: http://www.lindaraynier.com/standoutgethired and fill out the application form. ________________ CONNECT WITH ME: Website: https://www.LindaRaynier.com Instagram: https://www.instagram.com/lindaraynier/ LinkedIn: https://www.linkedin.com/in/lindaraynier Facebook: https://www.Facebook.com/lindaraynier If you want to learn more about how to make your resume stand out, watch my Resume Hacks - How to Make a Resume Stand Out video here: https://youtu.be/bueXJC5Myow Also, to learn more about answering the tell me about yourself question, see: https://www.youtube.com/watch?v=CumOvDWnUDY https://www.youtube.com/watch?v=OW-yxxPMtro

HOW TO PASS A JOB INTERVIEW: The top 10 tips for 2018

Learn how to prepare for your job interview with these top tips. This video covers some general points about the best to approach to successfully passing an interview. We also have some additional tips if English is not your first language. The tips fall into several categories including introductions, body language, what to say and what not to say at the interview. If you are unsure about your English we have some expressions and phrases to help you make the most of your skills. Your host is Gideon CEO of LetThemTalk in Paris and formerly an IT consultant in London. Intermediate and advanced English lessons with subtitles on our youtube channel. Brought to you by LetThemTalk language school in Paris. We go deeper Subscribe here http://www.youtube.com/user/letthemtalkparis?sub_confirmation=1

How to give great customer service: The L.A.S.T. method

http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?

Why Should I Hire You Over The Other Candidates?

Darnell Clarke Career Coach and Industry Expert Leader Website: https://www.darnellc.com Why Should I Hire You Over The Other Candidates?// DOWNLOAD MY FREE brand new 3-part video series titled "How To Play This Career Game To WIN!" CLICK HERE: http://darnellc.com In this video, I will show you that, if you want to differentiate yourself from other professionals who are seeking the same position as you in the marketplace, the first step is being able to complete the sentence, “A company hires me over other professionals because…”? You must show how you are first, only, faster, better, or cheaper than other people who want to do what you’re doing in the world? What are you offering that’s hard to come by? What are you offering that’s both rare and valuable? 5 Tips to finish that sentence Tip #1: Make a list of the job “required” requirements Tip #2: Connect all requirements that match your strengths Tip #3: List all the benefits you can bring to the organization from your strengths Tip #4: Create a written Value Added Proposition Pitch Tip #5: Script and memorize your pitch- (A compelling story) ***You must be in the problem-solving business**** By watching this video you will learn how to give firms value for their money. You must make yourself unique or at least unusual: • do you get more done in a day; • are you better at problem-solving than others; • do you have better work habits than others; • do you show up earlier, stay later, work harder, work faster, go the extra mile? Give them examples or stories from your past that proves any of these claims. (A compelling story) DOWNLOAD MY FREE BRAND NEW 3-PART VIDEO SERIES TITLED "HOW TO PLAY THIS CAREER GAME TO WIN!" CLICK HERE: http://darnellc.com/ ====================================================== YouTube: https://www.youtube.com/channel/UCLt7roTPwbqasBRpzoCe05Q Facebook: http://www.facebook.com/darnellclarkefans/ LinkedIn: https://www.linkedin.com/in/darnellclarke/ Website: https://www.darnellc.com ====================================================== Why You MUST Become A Free Agent In Your Career https://youtu.be/2-ogNjTkB_s

New-Hire Training for Call Center Agents

View this simulated in-bound customer service call and see a better way to train your new hires. With Sivox, your new hires gain experience, knowledge and confidence by practicing real customer-call scenarios, without affecting real customers. For additional information, visit Sivox.com or call 1-866-263-6319 and request a free demo.

http://www.how2become.com/interview-questions/ - GET MY DVD HERE

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